How Can I Help You
How Can I Help You?: 5 Mistakes To Avoid In Customer Service by Debashis Sarkar is a compact guide that aims to help readers avoid making common mistakes in customer service and keep their customers happy. Summary Of The Book In this highly competitive world, the importance of satisfied customers is undeniable. Memorable and differentiable services are important in all facets. This book by Debashis Sarkar offers valuable insights and observations to keep customers happy. How Can I Help You?: 5 Mistakes To Avoid In Customer Service offers important tactics and strategies to nurture and retain the customers by avoiding five mistakes while dealing with them. With examples and case studies, the book highlights the importance of keeping the customers content with the service provided. What is service? What is quality service and how is it different from quality service excellence? What is customer service experience? Who drives the agenda of service in a company? How can one avoid intimidating customers? The book answers all these questions and many more. Divided into six sections, the book demystifies service and discusses strategic and leadership missteps. Debashish also covers people and action missteps in this book. How Can I Help You?: 5 Mistakes To Avoid In Customer Service also offers tips to enhance Team-Service Performance, to build a Customer-centric Culture, and to build a Healthy Organizational Environment. It is inclusive of the fifteen rules of Complaint Management, Customers as a Resource, Serving with Speed, Business Excellence Models and Corporate Social Responsibility. Written in a simple manner, the book also highlights the importance of Tracking Customer Defection as a strategic imperative, the Call Centre Pitfalls, Low-Cost Hurdles, Transparency as a Differentiator, Suitable Organizational Structures, Unified Service Strategies and Resonating the Brand Promise. Published in 2013, How Can I Help You?: 5 Mistakes To Avoid In Customer Service is popular among entrepreneurs. About Debashis Sarkar Debashis Sarkar is a prominent thought-leader, bestselling author, columnist and coach. His other works include Lean For Service Organizations And Offices: A Holistic Approach For Achieving Operational Excellence And Improvements, Quality In Business: 76 Mantras For Managers, Lessons in Lean Management: 52 Great Ideas for Financial Service Business, 5S for Service Organizations And Offices: A Lean Look At Improvements, and Lessons in Six Sigma: 72 Must-Know Truths for Managers . Debashis Sarkar has helped many business enterprises transform themselves. He has been integral to the development of ICICI Bank in India. A global authority on Service Lean Management, he has contributed significantly to the work cultures around the world. He developed many organisational excellence programs for ICICI Bank like the 5S, Lean, Six Sigma and Process Management. Debashis Sarkar currently works as the Senior Vice President of Organizational Excellence, Change, Finance Transformation and Business Operations for Standard Chartered Bank. He has previously worked for Coca-Cola and Unilever.
